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pj Carroll residential, we always endeavour
to give excellent levels of service to all our clients.
We understand that every tenant is an individual and will
always address your particular requirements.
COMMONLY ASKED QUESTIONS
Q. How do I arrange to view one of your properties?
A. The quickest way to arrange a viewing is to give us
a call, then we will be happy to give you further information
about the property and to arrange a mutually convenient
appointment to show you round suitable homes.
Q. I have viewed a property that I would
like to rent - what is the next step?
A. You will be provided with a ‘Tenancy Application
Form(s) which should be fully completed and returned to
our office, together with your administration fee of £80.00
+ VAT (£94.00). This form will require you to provide
details of previous addresses, employment details, previous
landlord details (where applicable) and bankers details.
We use an independent specialist agency for our tenant
assessments and once your application has been approved
by them, you will be offered a tenancy and a date for your
move will be agreed. At this point, you will be required
to pay your deposit, which is 110% of one month’s
rent (e.g. if the monthly rental is £500.00 the deposit
is £550.00). Applicants who normally reside overseas
should contact us for details of application requirements.
Q. When will my deposit be returned?
A. Your deposit is held by pj Carroll residential Ltd. for the
duration of the tenancy and is used to pay for any damages
or dilapidations to the property. At the end of your stay,
one of our staff will meet you to check the inventory and
condition of the property. Assuming all is well, your deposit
will be refunded within 14 days of your departure.
Q. How long does the application process
take?
A. Provided that all the required information is given,
and no adverse information is uncovered, your application
should be approved within 5 working days. If you need to
move exceptionally quickly, please let us know and we will
do our very best to speed things up.
Q. Apart from the rent, what else will I
have to pay for?
A. You will be responsible for the payment of all utility
bills (i.e. gas, electric, water & council tax). You
must also pay for your television licence if you have a
set at the property.
Q. How long will my tenancy be for?
A. In the majority of cases, the initial tenancy agreement
will be for a term of 6 months, and you will normally be
able to renew or extend your tenancy after that time. Full
details of your options will be sent to you about a month
before the end of your initial term. If you have a specific
requirement for a longer initial term, let us know and
we will endeavour to accommodate this. Equally, we are
occasionally able to offer shorter term rentals (minimum
3 months).
Q. What happens if the
property or it’s
equipment requires repair or maintenance?
A. Generally speaking, the landlord is responsible for
the upkeep and repair of the property and any problems
should be reported to us. We have a specialist team of
tradesman on hand to deal with any issues that may occur.
You will, of course, be responsible for your own belongings
and equipment. Full details of all parties responsibilities
are contained with the tenancy agreement.
Q. How do I pay my rent?
A. Your rent is paid monthly in advance, and prior to you
moving in, your first month’s rent must be received
as cleared funds. We will then set up a standing order
for the future payment of rent and your payment will be
due on the anniversary of your tenancy each month (i.e.
if you move in on the 15th of a month, your rent will be
due on 15th of each subsequent month).
We hope this information is useful to you, but we will
be delighted to address any particular issues you may have.
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